Our quick and simple

Online Product Transfer Form

is just a click away

Try it for yourself and enjoy all the benefits of a smoother application process.


We are experiencing a technical issue and we are unable to take card payments for mortgage applications. If your application has a homebuyers report or arrangement fee please contact the Mortgage Desk on 0345 070 1999 who will provide assistance.

Click here for more info

Lending criteria

You can also view our in-depth lending criteria.

Lending criteria


See what your client can afford.


Existing customers

Switching or renewing? Find products here.


Valuation fees

View our list of valuations

See our fees

Latest updates

Friday 7th August - Product Change

Wednesday 5th August - Product Change

Friday 31st July – Product Change

Friday 24th July - Product Change

Thursday 23rd July - Card payments

See all latest updates

Service Levels

6/8/20 at 10:19 AM

Case progress update

We will assess your case and call you to discuss any outstanding information. All outstanding information is published in Clicktrack, log in to review the information request.

On full post review currently 12 days

Review application and instruct valuation

Upload all documentation to ensure we can fully review your case and let you know if there is anything further we need.

Application within 12 working days and valuation within 2 days

Telephone wait time for case updates

Remember to log into Click case tracking for an update, you can find the details on our information request.

We are experiencing high call volumes at present please hold

Average offer time

Please ensure you send all requested documents and additional information to receive a speedy offer

12 working days

Broker Registrations

Register and set your password to submit business to Platform

Within 48 hours