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Try it for yourself and enjoy all the benefits of a smoother application process.
We are experiencing a technical issue and we are unable to take card payments for mortgage applications. If your application has a homebuyers report or arrangement fee please contact the Mortgage Desk on 0345 070 1999 who will provide assistance.Click here for more info
We understand that your customers may have concerns regarding how the Coronavirus will affect them. We've pulled together some helpful links with information about the latest developments.
Click here for more info for brokers
Click here for more info on Physical Mortgage Valuations
Click here for more info on Register for Scotland
Click here for more info on supporting furloughed applications during Coronavirus
Click here for more info on extension to mortgage offers
Click here for more info for customers
Friday 7th August - Product Change
Wednesday 5th August - Product Change
Friday 31st July – Product Change
Friday 24th July - Product Change
Thursday 23rd July - Card payments
Updated: 6/8/20 at 10:19 AM
Case progress update
We will assess your case and call you to discuss any outstanding information. All outstanding information is published in Clicktrack, log in to review the information request.
On full post review currently 12 days
Review application and instruct valuation
Upload all documentation to ensure we can fully review your case and let you know if there is anything further we need.
Application within 12 working days and valuation within 2 days
Telephone wait time for case updates
Remember to log into Click case tracking for an update, you can find the details on our information request.
We are experiencing high call volumes at present please hold
Average offer time
Please ensure you send all requested documents and additional information to receive a speedy offer
12 working days
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