Who are we?
We’re Platform, part of The Co-operative Bank. As far as our products and services go, we work hard to deliver everything for both you and your client’s needs.
But if you look a bit closer, you’ll see that we’re actually a bit different. We’ve got a real passion for values, for ethics and for the community.
That’s not just something we say, our values and ethics drive us and shape who we are, and everything we do.
Whether it’s raising money for young homeless people, adding a human touch to the busy corporate environment or simply being fair and transparent in the way we work, we try our best to make a difference in every way we can.
If we can make working with us easier in any way, we will, whenever and wherever possible.
We’re not like other lenders. We do things differently. From expert support with a human touch, to a simple process that’s transparent and fair, we make a difference every step of the way.
To find out how we are different, see our Why Choose Platform Handout.
We bring a human touch
We know how much you value good customer service with a personal touch. That’s why we’ve increased the number of people in our support teams, to make sure you always get the best service possible. Whether you need a quick answer to a question or some help with your application, we’re here for you. Better still, we’ll answer your calls on average within 30 seconds.*
Just a few of the reasons brokers have voted us the No. 1 ‘Best Mortgage Desk team’^ and No. 1 ‘Best Telephone/Field BDM team’†
*Lending policy queries on pre-application option in January 2018 were answered on average within 30 seconds.
^Voted Best Mortgage Desk team by brokers who have recently placed a case with Platform, in the BVA BDRC survey in September and October 2018
†Voted Best Telephone/Field BDM team by brokers who have recently placed a case with Platform, in the BVA BDRC survey in September and October 2018
We go the extra mile
Our internal and external Business Development Managers take the time to understand the pressures you face. That’s why we review declined decisions in principle, and try to find a way to say yes within our lending criteria whenever we can. We always keep you informed.
We’ve also put in place a dedicated team to review your applications. They’ll help you to go through your case and confirm the supporting information you need. It’s all about making sure your application goes through as smoothly as possible.
We're transparent and fair
We know how precious your time is, so we won’t waste it. If we can’t accept your case, we’ll let you know upfront, to avoid any delays. We’ll also endeavour to give you 48 hours’ notice if there are any product rate changes.
We're always listening to you
Our service is built around you and your needs. In fact, we continuously evolve our processes based on your feedback – which we ask for in real time. It’s why we’ve changed our Declaration Form process, and introduced new retention products like our Product Switch for brokers.
We care about your community
As part of The Co-operative Bank, we’re guided by the values and ethics laid down in our customer-led Ethical Policy. That means you can be certain how your mortgage is funded. It’s also what led us to go into partnership with Centrepoint, a charity that supports homeless young people. Every time you complete a new customer mortgage or a product switch with us, we make a donation to Centrepoint on your client’s behalf.