Get in touch

At Platform, we pride ourselves on great customer service. Our service teams are on hand to answer any questions you might have. 

Contact us

Call us on 0345 070 1999 (option 1)

In the first instance please check Click for case updates here as we're currently experiencing long call wait times

Call us on 0345 070 1999 (option 2)

Call us on 0345 070 1999 (option 3)

Fax: 01782 801198

Call us on 0345 070 1999 (option 4)

Call us on 0345 070 1999 (option 5)

Post completion

Call us on 01752 236555

Call us on 01752 236550

Correspondence addresses

If you are posting new applications, including product switch related documents to us, please send them to:

Platform
PO Box 3462
Cheadle Road
Leek
ST13 9BG
DX 16351(Leek)

If you are posting existing mortgage related documents to us, please send them to:

Platform
PO box 237
Plymouth
PL1 1WG

Reset Click password

If you have forgotten the password for your Click account, please click here to reset it.

Customer Complaints Procedure

At Platform, we always seek to provide you and your clients with fantastic customer service. If something has gone wrong, find out how you can make a complaint.

Make a complaint