Get in touch

At Platform, we pride ourselves on providing great customer service. Our support team are on hand to answer any questions you might have.

Feel free to contact us if you have any questions about your mortgage.

If you're looking for a mortgage...

If you are moving home, a first time buyer, or looking to purchase a buy to let property, our mortgages are only available through professional mortgage brokers. Please contact your local broker for further information.

You can find a mortgage adviser here

Existing customers

If you have a query about your Platform mortgage, or you’d like to switch your product or borrow more, please contact us on one of the numbers listed below.

If your query is related to one of the following:

  • Accessing property deeds

  • Closing accounts

  • Making an overpayment

  • Borrowing more money

  • Insuring my home

  • Letting out my property

  • Changing my preferred payment date

  • Changing my personal information

  • Making a general enquiry

Call us on 01752 236 550

Call us on 01752 236 243

Call us on 01752 236 244

Write to us

If you’d like to write to us about existing mortgage related documents, please send your queries to:

Platform
PO Box 237
Plymouth
PL1 1WG

If you are posting application related documents to us please send to:

Platform
PO Box 3462
Cheadle Road
Leek
ST13 9BG
DX 16351 (Leek)

Complaints

We always try to provide you with the best service we possibly can. If something's gone wrong or you're not happy, let us know and we'll see what we can do to put it right.

Make a complaint

YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE